Shipping Policy
**Effective Date:** July 13, 2026
## 1. Introduction
Thank you for shopping with Sugar Baby Café ("Sugar Baby Café," "we," "our," or "us"). This Shipping Policy explains our shipping practices, processing times, delivery expectations, and responsibilities for purchases made through https://www.oursugarbaby.com. This policy applies to online purchases of eligible products, including but not limited to Sugar Baby Café merchandise, house-made products, retail items, gift items, and other products available for shipment.
# 2. Order Processing
All orders are carefully prepared and packaged by our team.
Orders are typically processed within:
**4–5 business days** after payment has been successfully received. Please note that processing times may be longer during:
* Holidays
* Seasonal launches
* Special promotions
* Limited product releases
* High-volume order periods
Orders are processed Monday through Friday during regular business hours. Orders placed on weekends or holidays will begin processing on the next business day.
# 3. Shipping Confirmation & Tracking
Once your order has been shipped, you will receive a shipping confirmation email containing tracking information, when available. Please allow time for tracking information to update after shipment. Sugar Baby Café is not responsible for delays caused by shipping carriers, weather conditions, holidays, or circumstances outside of our control.
# 4. Shipping Address Accuracy
Customers are responsible for providing complete and accurate shipping information at checkout.
Please carefully review:
* Name
* Shipping address
* Apartment, suite, or unit number
* City, state, and ZIP code
Sugar Baby Café is not responsible for orders shipped to incorrect addresses provided by the customer. If an order is returned to us due to an incorrect address, additional shipping charges may apply for reshipment.
# 5. Shipping Methods & Delivery Times
Shipping times vary depending on:
* Destination
* Shipping method selected
* Carrier availability
* Seasonal demand
* Weather conditions
Estimated delivery times provided at checkout are estimates only and are not guaranteed. Sugar Baby Café is not responsible for delays after an order has been transferred to the shipping carrier.
# 6. Shipping of Food & Beverage Products
For products such as house-made syrups, packaged goods, and other food-related items:
* Products are packaged carefully to maintain quality during transit.
* Customers are responsible for following storage instructions provided with their purchase.
* Some products may require special handling or storage after delivery.
* Sugar Baby Café is not responsible for product quality issues caused by improper storage after delivery.
# 7. Damaged, Lost, or Missing Packages
If your order arrives damaged, incomplete, or appears to be missing, please contact Sugar Baby Café as soon as possible.
Please provide:
* Order number
* Customer name
* Photos of damaged packaging or products (if applicable)
* Description of the issue
We will review each situation and work with you toward an appropriate resolution. For packages marked as delivered by the shipping carrier, customers should first check:
* Delivery location
* Mailroom or package area
* Household members or neighbors
Sugar Baby Café is not responsible for packages that are confirmed as delivered by the carrier.
# 8. Incorrect or Defective Items
If you receive an incorrect or defective item, please contact us within **7 days of delivery**.
We may request:
* Order information
* Photos of the product
* Additional details about the issue
Approved replacements or refunds will be handled according to our Refund & Return Policy.
# 9. Local Pickup
When available, Sugar Baby Café may offer local pickup options.
Customers selecting pickup are responsible for:
* Selecting the correct pickup location
* Arriving during designated pickup hours
* Providing order confirmation information
Pickup orders cannot be collected by another person without appropriate authorization.
# 10. International Shipping
At this time, Sugar Baby Café ships within the United States only unless otherwise stated. International shipping availability, if offered in the future, will be subject to additional terms and requirements.
# 11. Contact Us
If you have questions about shipping or your order, please contact us:
**Sugar Baby Café**
9191 Park Blvd, Seminole, Florida,33781 United States
https://www.oursugarbaby.com
## 1. Introduction
Thank you for shopping with Sugar Baby Café ("Sugar Baby Café," "we," "our," or "us"). This Shipping Policy explains our shipping practices, processing times, delivery expectations, and responsibilities for purchases made through https://www.oursugarbaby.com. This policy applies to online purchases of eligible products, including but not limited to Sugar Baby Café merchandise, house-made products, retail items, gift items, and other products available for shipment.
# 2. Order Processing
All orders are carefully prepared and packaged by our team.
Orders are typically processed within:
**4–5 business days** after payment has been successfully received. Please note that processing times may be longer during:
* Holidays
* Seasonal launches
* Special promotions
* Limited product releases
* High-volume order periods
Orders are processed Monday through Friday during regular business hours. Orders placed on weekends or holidays will begin processing on the next business day.
# 3. Shipping Confirmation & Tracking
Once your order has been shipped, you will receive a shipping confirmation email containing tracking information, when available. Please allow time for tracking information to update after shipment. Sugar Baby Café is not responsible for delays caused by shipping carriers, weather conditions, holidays, or circumstances outside of our control.
# 4. Shipping Address Accuracy
Customers are responsible for providing complete and accurate shipping information at checkout.
Please carefully review:
* Name
* Shipping address
* Apartment, suite, or unit number
* City, state, and ZIP code
Sugar Baby Café is not responsible for orders shipped to incorrect addresses provided by the customer. If an order is returned to us due to an incorrect address, additional shipping charges may apply for reshipment.
# 5. Shipping Methods & Delivery Times
Shipping times vary depending on:
* Destination
* Shipping method selected
* Carrier availability
* Seasonal demand
* Weather conditions
Estimated delivery times provided at checkout are estimates only and are not guaranteed. Sugar Baby Café is not responsible for delays after an order has been transferred to the shipping carrier.
# 6. Shipping of Food & Beverage Products
For products such as house-made syrups, packaged goods, and other food-related items:
* Products are packaged carefully to maintain quality during transit.
* Customers are responsible for following storage instructions provided with their purchase.
* Some products may require special handling or storage after delivery.
* Sugar Baby Café is not responsible for product quality issues caused by improper storage after delivery.
# 7. Damaged, Lost, or Missing Packages
If your order arrives damaged, incomplete, or appears to be missing, please contact Sugar Baby Café as soon as possible.
Please provide:
* Order number
* Customer name
* Photos of damaged packaging or products (if applicable)
* Description of the issue
We will review each situation and work with you toward an appropriate resolution. For packages marked as delivered by the shipping carrier, customers should first check:
* Delivery location
* Mailroom or package area
* Household members or neighbors
Sugar Baby Café is not responsible for packages that are confirmed as delivered by the carrier.
# 8. Incorrect or Defective Items
If you receive an incorrect or defective item, please contact us within **7 days of delivery**.
We may request:
* Order information
* Photos of the product
* Additional details about the issue
Approved replacements or refunds will be handled according to our Refund & Return Policy.
# 9. Local Pickup
When available, Sugar Baby Café may offer local pickup options.
Customers selecting pickup are responsible for:
* Selecting the correct pickup location
* Arriving during designated pickup hours
* Providing order confirmation information
Pickup orders cannot be collected by another person without appropriate authorization.
# 10. International Shipping
At this time, Sugar Baby Café ships within the United States only unless otherwise stated. International shipping availability, if offered in the future, will be subject to additional terms and requirements.
# 11. Contact Us
If you have questions about shipping or your order, please contact us:
**Sugar Baby Café**
9191 Park Blvd, Seminole, Florida,33781 United States
https://www.oursugarbaby.com
