Refund & Return Policy
**Effective Date:** July 13, 2026
## 1. Introduction
At Sugar Baby Café ("Sugar Baby Café," "we," "our," or "us"), we are committed to providing our customers with high-quality coffee, breakfast items, beverages, house-made products, merchandise, and exceptional service. Because many of our products are food and beverage items prepared specifically for our customers, certain purchases may not be eligible for returns or refunds. This policy explains our guidelines regarding cancellations, refunds, exchanges, and returns.
# 2. Café Orders
All food and beverage orders are prepared fresh at the time of purchase.
Due to the nature of prepared food and beverages:
* We do not accept returns of food or drinks once they have been prepared.
* Refunds or replacements may be considered if there is an error with your order or if the product does not meet our quality standards.
* Customers should notify us as soon as possible regarding any issue with their order.
Please contact our team with your order details, date of purchase, and a description of the concern.
# 3. Online Orders
For online orders:
* Please review your order carefully before submitting payment.
* Once an order has been confirmed and preparation has begun, cancellations or modifications may not be possible.
* If you experience an issue with your order, please contact Sugar Baby Café promptly so we can assist you.
# 4. Merchandise Returns & Exchanges
For merchandise purchases, including apparel, accessories, and branded products:
* Items must be unused, unworn, and in original condition.
* Return or exchange requests must be submitted within **14 days** of purchase.
* Proof of purchase is required.
Items that are damaged due to customer use, washing, or improper care may not be eligible for return or exchange.
# 5. House-Made Products & Retail Items
For products such as Sugar Baby Café house-made syrups, packaged goods, and retail items:
Due to food safety regulations, opened food products cannot be returned or exchanged.
If you receive a damaged, defective, or incorrect product, please contact us within **7 days** of delivery with your order information and photos of the issue.
# 6. Gift Cards
Gift cards are non-refundable and cannot be exchanged for cash except where required by applicable law.
Lost, stolen, or damaged gift cards may not be replaced unless proof of purchase is available.
# 7. Refund Processing
Approved refunds will be processed back to the original payment method.
Processing times may vary depending on your financial institution.
# 8. Contact Us
If you have questions regarding a refund or return, please contact:
**Sugar Baby Café**
9191 Park Blvd, Seminole, Florida,33781 United States
https://www.oursugarbaby.com
## 1. Introduction
At Sugar Baby Café ("Sugar Baby Café," "we," "our," or "us"), we are committed to providing our customers with high-quality coffee, breakfast items, beverages, house-made products, merchandise, and exceptional service. Because many of our products are food and beverage items prepared specifically for our customers, certain purchases may not be eligible for returns or refunds. This policy explains our guidelines regarding cancellations, refunds, exchanges, and returns.
# 2. Café Orders
All food and beverage orders are prepared fresh at the time of purchase.
Due to the nature of prepared food and beverages:
* We do not accept returns of food or drinks once they have been prepared.
* Refunds or replacements may be considered if there is an error with your order or if the product does not meet our quality standards.
* Customers should notify us as soon as possible regarding any issue with their order.
Please contact our team with your order details, date of purchase, and a description of the concern.
# 3. Online Orders
For online orders:
* Please review your order carefully before submitting payment.
* Once an order has been confirmed and preparation has begun, cancellations or modifications may not be possible.
* If you experience an issue with your order, please contact Sugar Baby Café promptly so we can assist you.
# 4. Merchandise Returns & Exchanges
For merchandise purchases, including apparel, accessories, and branded products:
* Items must be unused, unworn, and in original condition.
* Return or exchange requests must be submitted within **14 days** of purchase.
* Proof of purchase is required.
Items that are damaged due to customer use, washing, or improper care may not be eligible for return or exchange.
# 5. House-Made Products & Retail Items
For products such as Sugar Baby Café house-made syrups, packaged goods, and retail items:
Due to food safety regulations, opened food products cannot be returned or exchanged.
If you receive a damaged, defective, or incorrect product, please contact us within **7 days** of delivery with your order information and photos of the issue.
# 6. Gift Cards
Gift cards are non-refundable and cannot be exchanged for cash except where required by applicable law.
Lost, stolen, or damaged gift cards may not be replaced unless proof of purchase is available.
# 7. Refund Processing
Approved refunds will be processed back to the original payment method.
Processing times may vary depending on your financial institution.
# 8. Contact Us
If you have questions regarding a refund or return, please contact:
**Sugar Baby Café**
9191 Park Blvd, Seminole, Florida,33781 United States
https://www.oursugarbaby.com
